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17 services · 5 tracks

Each service can be engaged independently

Most engagements combine two or three, beginning with the process that carries the highest operational cost.

01

Revenue & Customer Operations

Agents that work inbound demand from the moment it arrives until an outcome is recorded.

01 · Lead QualificationAnswers every inbound enquiry, collects what the sales team needs, and assigns the lead to a named salesperson.02 · Quote Follow-UpTracks every quotation issued and contacts the client at defined intervals until a decision is recorded.03 · Booking & Call RecoveryTakes and confirms appointments against live availability, and re-contacts customers after a missed call or appointment.04 · Customer ServiceAnswers customer questions using your own documented policies, prices and product data as its only source.05 · Accounts ReceivableContacts customers holding overdue invoices on a defined sequence and records every response.
06

Documents, Data & Systems

Agents that read, validate and write inside the systems a business already runs.

06 · Document ProcessingReads submitted documents, extracts the fields you specify, and validates them against existing records.07 · CRM ControlWrites every interaction and outcome back to the CRM as work occurs, and enforces your data rules.08 · Workflow & Process AutomationConnects the steps of a process that currently passes between several people and several systems.09 · Internal Knowledge AssistantAnswers staff questions on policy, pricing and procedure from your internal documentation.
10

Integration Services

Connecting the agent to the platforms holding your live data: store, bookings, point of sale, website.

10 · Website & In-App AI AssistantAn assistant embedded within your website or mobile application, installed as a single script tag or an SDK.11 · E-commerce Platform IntegrationConnects the agent to your online store so that it reads live order, product and stock data.12 · Booking, POS & Calendar IntegrationA two-way connection to your booking system, point of sale or calendar that reads live availability and writes confirmed bookings directly.
13

Channels

The official channels the agent operates on, established and run end to end.

13 · WhatsApp Business APIEstablishes the official WhatsApp Business API for you and operates the agent on it.14 · Voice AI AgentsAnswers inbound calls and places outbound calls in Arabic and English, with a recording and transcript of each.
15

Intelligence & Enablement

Raising system accuracy, measuring its effect, and training your team to operate it.

15 · Custom Model Development & Fine-TuningAdapts a model to your own vocabulary, documents and dialect where general models are not sufficiently accurate.16 · Data, Reporting & Analytics DashboardsA dashboard reporting what the agents performed, at what cost, and to what effect.17 · AI Training & Team EnablementTrains your staff to supervise, operate and extend the delivered systems, with operating guides and separate sessions for supervisors and managers.

Identify the process that carries the highest cost

We will demonstrate how a Falaq agent would carry it out, beginning with a scoped engagement and measures agreed in advance.

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