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12 · Integration Services

The schedule your team works from is the schedule the customer was given

A two-way connection to your booking system, point of sale or calendar that reads live availability and writes confirmed bookings directly.

01

What it does

Read access allows the agent to see genuine availability, service duration, staff assignment and price before it offers a time to a customer. Write access allows it to place the confirmed booking directly into the system, so that the schedule the team works from is the schedule the customer was given. Where a point-of-sale system holds product and price data, the agent reads from it rather than from a separate list that can fall out of date. Cancellations are released and the resulting slot is offered to the waitlist.

02

How it works, step by step

This is the real workflow with its rules and its limits — including the moment the agent stops and hands the case to a person.

  1. Arrives fromBooking request · Event enquiry · Menu question
  2. Step 1Reads availability, service duration, staff assignment and price from your system
  3. Step 2Quotes prices from the point of sale, not a separate list that can fall out of date
  4. ChecksIs the table or slot free for the duration and party size requested?
    • AvailableThe confirmed booking is written into your system, so both sides read one schedule
    • FullAdded to the waitlist and offered the first slot that is released
  6. RecordedEvery booking, cancellation and waitlist move is recorded in the booking system itself
03

Operates across

  • Clinic, restaurant, salon and workshop systems
  • POS platforms
  • Google and Microsoft calendars
04

What is included

01Availability read with duration, staff assignment and price
02Confirmed bookings written directly into the client's system
03Released slots offered to the waitlist on cancellation
04Pricing read from the point of sale rather than a separate list
05

The guardrails it runs under

Four principles govern what we build and what we decline, and they apply to every agent without exception.

Operational honestyWe commit only to processes we can measure. Where an agent cannot outperform the current method of working, we say so before the contract is signed.
Human oversight by designEvery agent operates within defined limits and escalates to a named individual. Authority is granted deliberately by the client and never assumed by the system.
Arabic first, English equallyYour customers write in dialect, switch language mid-sentence, and expect to be understood. We build for that reality rather than translating around it.
Deliver, then expandWe begin with one high-impact process and earn the next. Scope discipline protects your budget as much as it protects our credibility.
06

Included in every engagement

  • Defined permissions, escalation to a named owner, and reporting
  • Delivery as a scoped pilot, an operations retainer, or a build-and-handover project
  • Operation across WhatsApp, web chat, voice, email, and your CRM and calendar

Services on the same track

Website & In-App AI AssistantAn assistant embedded within your website or mobile application, installed as a single script tag or an SDK.E-commerce Platform IntegrationConnects the agent to your online store so that it reads live order, product and stock data.

Identify the process that carries the highest cost

We will demonstrate how a Falaq agent would carry it out, beginning with a scoped engagement and measures agreed in advance.

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