Home / Services / Website & In-App AI Assistant
10 · Integration Services

An assistant inside your site, in your design, in one line

An assistant embedded within your website or mobile application, installed as a single script tag or an SDK.

01

What it does

The assistant is placed on the website with one script tag, or within a mobile application through an SDK, and is styled to your own design: colours, typography, placement and opening behaviour. It answers questions from the site's content and your product data, directs visitors to the correct page or product, collects contact details from visitors demonstrating intent, writes those details into the CRM, and transfers the conversation to a member of staff on request or when its defined limits are reached. It operates in Arabic and English, and continues the conversation on WhatsApp where the visitor prefers that channel.

02

How it works, step by step

This is the real workflow with its rules and its limits — including the moment the agent stops and hands the case to a person.

  1. Arrives fromA visitor typing on your website or app
  2. Step 1Answers from your site content and product data
  3. Step 2Directs the visitor to the correct page or product
  4. ChecksHas the visitor shown clear buying intent?
    • Clear intentContact details are collected and written straight into the CRM
    • Still exploringKeeps helping without asking for details, or continues on WhatsApp if preferred
  6. RecordedTransfer to a member of staff happens by name, with the full conversation attached
03

Operates across

  • Any website
  • iOS and Android applications
04

What is included

01Installation by a single script tag or mobile SDK
02Styled to the client's existing design
03Captured contact details written directly to the CRM
04Transfer to a named member of staff with the conversation attached
05

The guardrails it runs under

Four principles govern what we build and what we decline, and they apply to every agent without exception.

Operational honestyWe commit only to processes we can measure. Where an agent cannot outperform the current method of working, we say so before the contract is signed.
Human oversight by designEvery agent operates within defined limits and escalates to a named individual. Authority is granted deliberately by the client and never assumed by the system.
Arabic first, English equallyYour customers write in dialect, switch language mid-sentence, and expect to be understood. We build for that reality rather than translating around it.
Deliver, then expandWe begin with one high-impact process and earn the next. Scope discipline protects your budget as much as it protects our credibility.
06

Included in every engagement

  • Defined permissions, escalation to a named owner, and reporting
  • Delivery as a scoped pilot, an operations retainer, or a build-and-handover project
  • Operation across WhatsApp, web chat, voice, email, and your CRM and calendar

Services on the same track

E-commerce Platform IntegrationConnects the agent to your online store so that it reads live order, product and stock data.Booking, POS & Calendar IntegrationA two-way connection to your booking system, point of sale or calendar that reads live availability and writes confirmed bookings directly.

Identify the process that carries the highest cost

We will demonstrate how a Falaq agent would carry it out, beginning with a scoped engagement and measures agreed in advance.

Talk to us on WhatsAppSend us an email